Bright Roots Parent Coach – Help & Support

Need to get in touch?

If you have a question, have found a problem or have an idea to make the app better, please contact us. Tell us what kind of phone you use and what happened, and we'll get back to you as soon as we can.

Common questions

How do I get started?

Open the app, tap Get started and add your first name and your child's name and age. Then choose the situation you need help with, answer a few quick questions, and you'll get a personalised action plan.

Is my information private?

Yes. Everything you enter is stored only on your phone. Nothing is sent to us or anyone else. You can read more in our app privacy policy.

I've got a new phone. Where has my history gone?

Because your information is kept only on your phone, it does not move across to a new phone automatically. Your phone's own backup and transfer tools may bring it across, but we can't recover it for you because we never hold a copy.

How do I delete my information?

Delete the app from your phone. This removes everything you have entered.

Something isn't working

First, try closing the app fully and opening it again, and make sure your phone and the app are up to date. If the problem continues, contact us and tell us what happened.

Is the app medical advice?

No. Bright Roots Parent Coach gives general, practical parenting guidance. It is not medical, psychological or professional advice. If you're worried about your child's health, development or wellbeing, speak to your GP or health visitor.

If you need help urgently

If you or your child are in immediate danger, call 999. For urgent health advice that is not an emergency, call NHS 111 or visit 111.nhs.uk.