Privacy Policy
Last updated: 23 October 2026
At Bright Roots Wellbeing, accessible from https://brightrootswellbeing.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy explains what information we collect, why we collect it, how long we keep it, and your rights. If you have any questions, please contact us.
This Privacy Policy covers information shared with us through this website, and information shared with us by Job Application Support clients as described below.
Who is responsible for your information
Bright Roots Wellbeing is run by Jazmin, trading as Bright Roots Wellbeing, based in Cardiff, Wales. Jazmin is responsible for (the “controller” of) the personal information described here. You can contact us at info@brightrootswellbeing.com or through our contact page.
Our reasons for using your information
UK data protection law says we must have a valid reason to use your personal information. We rely on:
- Providing what you asked for — for example, sending a free download, answering your message, or delivering a service or ebook you have bought.
- Your consent — for example, sending you occasional email updates, but only if you tick the box to say yes.
- Legal obligations — for example, keeping payment records for tax.
- Legitimate interests — for example, keeping our website secure and understanding which pages are useful, in ways you would reasonably expect.
Information we collect
The personal information you are asked to provide, and the reasons why, will be made clear to you at the point we ask for it.
Free downloads
When you ask for a free printable or poster, we collect your name, your email address, the optional “I’m a…” answer, whether you ticked the box for email updates, which resource you asked for, the date and time, and your IP address (the internet address of the device you used). We store these on our website and send a copy to our inbox, so we can give you the download and spot misuse of the form.
We keep these details for 2 years, or until you ask us to delete them, if sooner.
Contact form
When you send us a message, we collect your name, email address, subject and message. We store these on our website and send a copy to our inbox so we can reply. We keep contact messages for 12 months, unless they become part of work we do for you.
Email updates
We only send you occasional wellbeing tips and news about new resources if you ticked the box to say yes. Every email will tell you how to unsubscribe, and you can also ask us to stop at any time by emailing info@brightrootswellbeing.com. Giving your details for a free download does not sign you up on its own.
Purchases
When you buy an ebook or service, your payment is handled securely by Stripe. We receive your name, email address and what you bought so we can deliver it. We never see or store your card details. We keep records of payments for as long as we need them for tax and accounting.
How we use your information
We use the information we collect to:
- Send you the resources and services you ask for
- Reply to your messages
- Improve, personalise and expand our website
- Understand how our website is used
- Develop new products and resources
- Send you email updates, only where you have agreed
- Find and prevent fraud and misuse
We do not sell your personal information.
Job Application Support clients
If you use our job application support service, you’ll share personal information with us by email, phone, video or in person. This section covers that information too.
What we collect and why
We collect your contact details, your work and education history, your CV, the job advert and your application documents, and anything else you choose to tell us about your experience. We use this only to write your application and to contact you about it.
Additional learning needs
If you tell us about an additional learning need, we only use that information to support you during our work together, and only with your agreement. We won’t mention it in your application unless you ask us to.
How long we keep it
We delete your documents and notes 6 months after our work ends, unless you ask us to keep them longer (for example, for a future application). We keep records of payments for as long as we need them for tax and accounting.
Payments
Payments are handled securely by Stripe. We never see or store your card details.
Seeing or deleting your information
You can ask to see the information we hold about you, or ask us to delete it, at any time. Email info@brightrootswellbeing.com and we’ll respond within one month.
Who we share information with
We only share your information with the services that help us run Bright Roots Wellbeing:
- Stripe, to take payments securely.
- Our website hosting provider, which stores our website and its database.
- Our email delivery service, which passes messages from our website forms to our inbox.
We would also share information if the law required us to, or if there was a risk of harm to someone.
Log files and visitor statistics
Like all websites, our hosting provider keeps standard log files, which record IP addresses, browser type, date and time, and the pages visited. These are used to keep the site secure and running.
We also count visits using our website’s own statistics tool. It records things like the pages viewed, the website you came from, your country, and your type of device and browser. We use it to see which pages are helpful. We do not use it to identify you, and we don’t use Google Analytics or advertising trackers.
The only time we store an IP address alongside your name and email is when you fill in a free download form, as described above.
Cookies
We don’t use advertising or tracking cookies. Our shop basket remembers what you have added using your own browser’s storage, which stays on your device. When you pay, Stripe may set its own cookies to keep payments secure. You can clear stored data or turn off cookies in your browser settings.
Your rights
Under UK data protection law (the UK GDPR), you have the right to ask for a copy of your information, to have it corrected, to have it deleted, to restrict or object to how we use it, to take it elsewhere, and to withdraw your consent at any time. Some of these rights apply only in certain situations. To use any of them, email info@brightrootswellbeing.com. We will respond within one month.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.
Children’s information
Protecting children online is a priority. Our resources are for parents, carers and professionals. We do not knowingly collect personal information from children under 13. If you believe your child has given us their information, please contact us and we will promptly remove it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The date at the top shows when it was last changed.
Contact us
If you have any questions about this Privacy Policy, email info@brightrootswellbeing.com or contact us.